Shipping policy

SHIPPING POLICY

Last updated: [INSERT DATE]

At [STORE NAME], we want your security camera to arrive quickly and safely. Please read below for details on processing times, shipping rates, delivery windows, and tracking.

1. ORDER PROCESSING TIME
All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation once your order has been processed and a separate email with tracking information once it ships.

2. SHIPPING RATES AND DELIVERY ESTIMATES
We offer the following shipping options at checkout:

- Standard Shipping: Free on all orders over ₹[INSERT AMOUNT] / $[INSERT AMOUNT]. Estimated delivery: 7-15 business days.
- Express Shipping: ₹[INSERT AMOUNT] / $[INSERT AMOUNT] flat rate. Estimated delivery: 3-7 business days.

Delivery estimates begin from the date of dispatch, not the date of order, and exclude processing time. Because our products are fulfilled through trusted global warehouse partners, delivery windows may occasionally vary based on your location and local customs processing.

3. INTERNATIONAL SHIPPING
We currently ship to [LIST COUNTRIES / "most countries worldwide"]. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs clearance.

4. ORDER TRACKING
Once your order ships, you will receive a tracking number by email. Please allow 24-48 hours for the tracking information to update in the courier's system. You can track your order anytime using the "Track My Order" link in our website footer or by contacting us directly with your order number.

5. ADDRESS CHANGES
If you need to change your shipping address, please contact us at [SUPPORT EMAIL] within 12 hours of placing your order. Once an order has entered processing or shipped, we are unable to modify the delivery address.

6. DELAYS
While we work with reliable shipping partners, occasional delays can occur due to customs inspections, weather conditions, courier backlogs, or peak seasonal demand (e.g., festive sales, Black Friday). We appreciate your patience and will keep you updated via email if a significant delay affects your order.

7. LOST OR STOLEN PACKAGES
If tracking shows your package as delivered but you have not received it, please contact us within 7 days so we can open an investigation with the courier. For packages that appear lost in transit (no tracking movement for 10+ business days), please reach out to our support team and we will assist with a replacement or refund per our Return & Refund Policy.

8. MULTIPLE ITEMS / SPLIT SHIPMENTS
If you order multiple items, they may arrive in separate packages and at different times, as items may ship from different fulfillment centers. You will receive tracking information for each shipment separately. This does not incur any additional shipping cost to you.

9. INCORRECT SHIPPING INFORMATION
Please double-check your shipping address at checkout. [STORE NAME] is not responsible for orders delayed or undelivered due to incorrect or incomplete address information provided by the customer. Reshipment of returned packages may incur additional shipping charges.

10. CONTACT US
For any shipping questions, reach out to us at:
Email: [SUPPORT EMAIL]
Response time: within 24 hours
Or use the contact form on our Contact page.

By placing an order with [STORE NAME], you agree to the terms outlined in this Shipping Policy.