Refund policy

RETURN & REFUND POLICY — [STORE NAME]

We want you to feel completely secure in your purchase — literally and figuratively. If something isn't right with your order, here's exactly how our returns process works.

1. RETURN WINDOW
You have 30 days from the date of delivery to request a return or exchange. Requests made after 30 days from delivery will not be accepted.

2. ELIGIBILITY REQUIREMENTS
To qualify for a return, your item must be:
- Unused and uninstalled, in its original condition
- In the original packaging, including all boxes, brackets, mounts, cables, and manuals
- Accompanied by proof of purchase (order number or receipt)

Security cameras that have been physically installed, drilled into walls, or show signs of wiring/mounting damage are not eligible for a standard return, but may qualify for warranty support (see Section 5).

3. DEAD ON ARRIVAL (DOA) / DEFECTIVE ITEMS
If your camera arrives damaged, defective, or "dead on arrival," contact us within 7 days of delivery at [support email] with your order number, a photo/video of the issue, and the product's serial number. Once verified, we will send a prepaid return label and issue a full replacement or refund at no cost to you. DOA claims made after 7 days will be handled under our standard manufacturer warranty terms instead of free replacement.

4. HOW TO START A RETURN
Email us at [support email] or use our [Returns Portal link] with your order number and reason for return. Our team responds within 24 hours with return instructions and, if applicable, a prepaid shipping label. Do not send your item back without first receiving return authorization from us — unauthorized returns may experience processing delays.

5. WARRANTY SUPPORT (POST-INSTALLATION ISSUES)
If your camera develops a fault after installation, it is covered under the manufacturer's warranty for [12 months / insert actual supplier warranty length] from the delivery date. Warranty claims are handled via repair or replacement, not refund, and require the original serial number and proof of purchase.

6. WHO PAYS SHIPPING
- Defective, damaged, or DOA items: we cover return shipping in full.
- Change-of-mind returns (item is fine, you simply want a refund): return shipping cost is the customer's responsibility and will be deducted from the refund if a prepaid label is used.

7. REFUNDS
Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5-7 business days. Your bank or card provider may take a few additional days to reflect the refund. A restocking fee of up to 10% may apply to opened but undamaged units returned for change-of-mind reasons.

8. EXCHANGES
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the correct product.

9. NON-RETURNABLE ITEMS
The following are final sale and cannot be returned or refunded:
- Items marked "Clearance" or "Final Sale" at checkout
- SD cards, memory storage, and opened accessory bundles (for hygiene/data-security reasons)
- Custom or bulk business/commercial orders placed outside the standard store checkout

10. CANCELLATIONS
Orders can be cancelled free of charge within 12 hours of purchase, or any time before the order ships. Once an order has shipped, it must go through the standard return process above.

11. QUESTIONS
For any return, refund, or warranty questions, contact us at [support email] or [support phone/WhatsApp number]. We aim to respond to all inquiries within 24 hours.